1. What materials are your candle holders made of? Are they fragile?
Our candle holders come in a variety of materials including iron, wood, ceramic, concrete, glass, and brass. While glass and ceramic items require care, we use secure packaging to protect all fragile items during shipping.
2. Do your holders fit all types of candles? Are scented candles supported?
Most holders are designed to fit standard taper candles, tealights, and some types of scented candles. Please refer to the product page for recommended candle sizes and compatibility before purchase.
3. Do you offer custom candle holders or personalized engraving?
Yes! We offer limited customization options for select styles — including engraving, bulk wedding orders, and seasonal gift packaging. Contact us to discuss your needs.
4. How long does shipping take? Where do you ship from?
Orders are typically processed within 1–3 business days. We ship from fulfillment centers located in mainland China or the U.S., depending on your location. Tracking information will be provided once your order is shipped.
5. Can I return or exchange an item? What if something arrives broken?
Yes, we offer a 7-day return/exchange policy for unused items in original packaging. If your item arrives damaged, please contact us within 48 hours of delivery with photos, and we’ll replace it or issue a refund.
6. Do you issue invoices or support business orders?
Absolutely. We provide digital invoices upon request and support bulk purchases for weddings, hotels, and interior designers. Custom branding and packaging options are also available.
7. What is GlowHolder and why choose you?
GlowHolder is a brand dedicated to the art of light and ambiance. We combine elegant design with quality craftsmanship to create candle holders that do more than hold — they elevate the glow. Whether for home, events, or gifts, our pieces bring warmth, mood, and meaning to your space.
8. How can I contact you?
We’re here to help!
📧 Email: support@glowholder.com
📩 Or use the contact form on our https://www.glowholder.com/aboutus
We typically respond within 24 hours.
💬 Can’t find what you’re looking for?
Reach out to us anytime — we’re happy to assist!